Creative Expressions Consumer Privacy Policy

Our Privacy Policy has been created to inform you of the way we collect, store and use your personal data, which will be by a method that is consistent with our responsibilities and your rights under the law.

Please read the following carefully, by using our website you will be confirming your agreement to the use of your data as outlined below.

Who We Are

Our website address is: https://www.creative-expressions.uk.com

Registered Company Address:
ERS GROUP LIMITED TRADING AS CREATIVE EXPRESSIONS
VERNON COURT
HENSON WAY
TELFORD WAY INDUSTRIAL ESTATE
KETTERING
NORTHAMPTONSHIRE
NN16 8PX
UK

Email: sales@creative-expressions.uk.com
Telephone:+44(0)1536481778

Company registration number: 01287827
VAT number: 293927513

Changes To The Privacy Policy

If we change how we handle your personal data or how we use cookies, we will promptly update this Privacy Policy and publish it on the website. You are therefore advised to re-read this policy on a regular basis.

The Data We Will Collect About You And Why We Collect It

The personal data we collect about you is for the following reasons:

To process any orders you have placed and to set up and manage your account.
If you request your order to be delivered to a person other than you and/or at a different delivery address, we would only use this information to ship the product and confirm delivery. We wouldn’t share this information with outside parties other than what was required to complete that order.
To process any applications made online.
To enable you to access specific support materials and sections within the site.
To offer you marketing material, such as to announce the launch of new products, usually via email.
To answer any queries you may have.
Your data is also gathered to enable us to ascertain your website viewing habits, which helps us to determine items that may be of interest to you.

Below is the data that we will collect about you so that we can achieve the above:

Your name
Email address
Telephone number(s)
Delivery address
Billing address
Technical items such as Cookies and Analytics

The above data will be stored in a secure, digital format at the Registered Company Address and will only be shared with third parties to enhance your user experience of the website.

The Personal Data that we collect from you, or that you provide to us, will generally be processed by us at a destination anywhere within the UK or European Economic Area (EEA). Transfers between the EU and UK are made on the basis of an adequacy decision by the European Commission. In processing your Personal Data, it will sometimes be necessary for us to transfer your Personal Data outside the UK and EEA, such as where your information is processed by overseas third party service providers located outside the UK and EEA. We will take all steps reasonably necessary to ensure that your Personal Data is treated securely and in any event in accordance with this policy and Data Protection Legislation when it is processed in a location outside the EEA or UK. We may enter into contracts with entities based outside the EEA and UK where this is required by Data Protection Legislation.

We DO NOT store Credit/Debit Card Information – all website payment details are taken by either Opayo, PayPal or Clearpay who are all specialist third party payment processors.

A copy of the Opayo Privacy Policy can be found here for your reference:

https://www.opayo.co.uk/policies/security-policy

A copy of the PayPal Privacy Policy can be found here for your reference:

https://www.paypal.com/myaccount/privacy/privacyhub

A copy of the Clearpay Privacy Policy can be found here for your reference:

https://www.clearpay.co.uk/en-GB/privacy-policy

Your Rights

Under data protection legislation you have certain rights as a “data subject”.

Your rights include the following:

Right to be informed – you are entitled to know how your personal data is collected, stored, managed, protected and processed.
Right to access – you are entitled to access the personal data that we have collected about you. You are also entitled to receive information about what we do with the personal data. Such information is provided in this Privacy Policy document.
Right to reject automated decisions – you have the right not to be subject to solely automated decisions.
Right to correction – you are entitled to correct inaccurate personal data concerning you and to have incomplete personal data completed.
Right to be deleted – you are entitled to have your personal data erased. This does not include any data we are obliged to keep for administrative, legal or security purposes.
Right to restrict processing – you are entitled to restrict how we use your personal data when requested for specific purposes.
Right to data portability – you are entitled to receive your personal data (or have your personal data directly transmitted to another data controller) in a structured, commonly used digital format from us.
Right to stop processing – you are entitled to have your data stored, but not processed.

Cookies

This website uses cookies, which are small text files that are placed on your computer to help the site provide a better user experience. In general, cookies are used to retain user preferences and provide anonymised tracking data to third party applications like Google Analytics. Please note: by using our website you are agreeing to our use of cookies.

Please see details below of the Cookies we use on this website including the length of time they will be stored on your computer.

If you do not wish to allow storage of cookies on your computer, you can change the settings in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance on how to do this.

Please note: if you disable cookies, some of our website features may not function properly and some content may not be displayed correctly as a result.

Third Party Providers

Our website contains links to other websites and social media platforms which may serve content from third party providers. We do not have any control over these websites and social media platforms and are not responsible for the protection and privacy of any information which you provide whilst visiting them. This Privacy Policy only applies to our website and our services. When you follow links to other websites and social media platforms, or use third-party services and products, you should read their Privacy Policies and Terms and Conditions.

If you choose to contact us via social media, this Privacy Policy does not apply to any personal data submitted by you as part of such contact – in such cases, we recommend that you read the Privacy Policy and Terms and Conditions of the social media provider.

Getting In Touch

Should you have any questions or queries about our Privacy Policy, please contact us on the details below and we will be happy to help. Our office opening hours are 09:00 –17:00 BST Monday to Friday (excluding Bank Holidays).