Creative Expressions Returns Policy
For non damaged or non faulty products
We want you to be completely happy with the purchases you make from us and we offer a 30 day returns policy where we will refund your purchase price including any shipping paid on the original order.
To qualify for the refund, product/s must have been purchased from the Creative Expressions Website and arrive at our warehouse within 30 days of the original paid invoice date, unopened, unused, and undamaged.
Please follow these steps:
- In your ‘My Account’ area, go to ‘My Orders’, find the order that contains the product/s you would like to return and click the Invoice button.
- Print off the invoice and fill in the returns quantity column with the quantity of each product you would like to return and include this in your parcel as the returns note.
- Cut out the Creative Expressions returns address at the bottom of your printed invoice and attach it securely to your parcel.
- Please pack the product/s carefully to avoid damage in transit. Returns shipping costs are your responsibility and any products that have been damaged in transit will not be accepted for return.
- Please send your returns parcel by a trackable method and hold onto your proof of postage until we have confirmed via email that your refund has been processed.
We will issue a refund and a credit will be applied to your original payment method within 7 working days of receiving your returned product/s.
Please note: we cannot refund digital purchases.
Damaged or faulty products
We have a rigorous quality control process, but if you find that your ordered product/s are damaged or faulty you may return them to us for a refund or a replacement. Please note: we do not accept responsibility for product/s that were not purchased from the Creative Expressions Website.
Please follow these steps:
- Email us at firstname.lastname@example.org within 3 working days of the date you received your order with the following information: your account name, order number, the code of the product/s, the problem with the product/s, a photo which we will use to determine if we would like the product/s returning to us and if you would like a refund or a replacement.
- We will email you and advise if we would like the product/s returning to us.
- For any product/s being returned, we will email you a pre-paid returns shipping label for you to print out and attach securely to your parcel and take to an EVRi drop off point, which you can find via their website.
Depending on your indicated selection, we will either refund your purchase price including any shipping paid on the original order and a credit will be applied to your original payment method or we will send you replacement product/s within 7 working days of our email. Where replacement product/s are not available we will issue a refund.
Shortages from an order
There may be rare occasions where we cannot fulfil your order. In these instances, your paid invoice will illustrate the product/s that have been shipped and the amount you have paid accordingly. Please note: if your order included a promotion that was dependent on a specific quantity, we will honour the promotion discount for the stock quantity shipped.
Shortages from a delivery
Despite our thorough picking and packing procedures, very occasionally items may be missed or incorrect. Please email us at email@example.com to notify us of any issues within 3 working days of the date you received your order with the following information: your account name, order number, the code of the product/s and whether they were missing or incorrect.
We will email you confirming that if available, the missing or incorrect product/s will be sent to you or where not available we will issue a refund and a credit will be applied to your original payment method within 7 working days.
If an order does not get delivered to you, please follow these steps:
- Email us at firstname.lastname@example.org within 3 working days of receiving your confirmation of delivery notification from our dedicated courier.
- We will investigate the missing delivery and either rearrange the delivery date where possible or resend the order to you. If we are not able to resend the order due to stock availability, we will issue a refund and a credit will be applied to your original payment method within 7 working days of us notifying you.