Creative Expressions Trade Privacy Policy

Our Privacy Policy has been created to inform you of the way we collect, store and use your personal data, which will be by a method that is consistent with our responsibilities and your rights under the law.

Please read the following carefully, by using our website you will be confirming your agreement to the use of your data as outlined below.

Who We Are

Our website address is: https://www.creative-expressions.uk.com

Registered Company Address:
ERS GROUP LIMITED TRADING AS CREATIVE EXPRESSIONS
VERNON COURT
HENSON WAY
TELFORD WAY INDUSTRIAL ESTATE
KETTERING
NORTHAMPTONSHIRE
NN16 8PX
UK

Email:
Telephone: +44 (0) 1536 481 778

Company registration number: 01287827
VAT number: 293927513

Changes To The Privacy Policy

If we change how we handle your personal data or how we use cookies, we will promptly update this Privacy Policy and publish it on the website. We will also email the updated version to you at the email address provided on your Trade Account.

The Data We Will Collect About You And Why We Collect It

The personal data we collect about you is for the following reasons:

  • To process any orders you have placed and to manage your Trade Account
  • If you request your order to be delivered to a person other than you and/or at a different delivery address, we would only use this information to ship the product and confirm delivery. We wouldn’t share this information with outside parties other than what was required to complete that order
  • To process a Trade Application or any other applications made online
  • To enable you to access specific support materials and sections within the site
  • To offer you marketing material, such as to announce the launch of new products, usually via email
  • To answer any queries you may have
  • Your data is also gathered to enable us to ascertain your website viewing habits, which helps us to determine items that may be of interest to you

Below is the data that we will collect about you so that we can achieve the above:

  • Your name
  • Email address
  • Telephone number(s)
  • Delivery address
  • Billing address
  • Technical items such as Cookies and Analytics

The above data will be stored in a secure, digital format at the Registered Company Address and will only be shared with third parties to enhance your user experience of the website.

We DO NOT store Credit/Debit Card Information – all website payment details are taken by Sage Pay, a specialist third party payment processor. Any order payments taken via the telephone are submitted directly into payment terminals also provided by Sage Pay.

A copy of the Sage Pay Privacy Policy can be found here for your reference:

https://www.sagepay.co.uk/policies/privacy-policy

Your Rights

Under data protection legislation you have certain rights as a “data subject”.

Your rights include the following:

  • Right to be informed – you are entitled to know how your personal data is collected, stored, managed, protected and processed
  • Right to access – you are entitled to access the personal data that we have collected about you. You are also entitled to receive information about what we do with the personal data. Such information is provided in this Privacy Policy document
  • Right to reject automated decisions – you have the right not to be subject to solely automated decisions
  • Right to correction – you are entitled to correct inaccurate personal data concerning you and to have incomplete personal data completed
  • Right to be deleted – you are entitled to have your personal data erased. This does not include any data we are obliged to keep for administrative, legal or security purposes
  • Right to restrict processing – you are entitled to restrict how we use your personal data when requested for specific purposes
  • Right to data portability – you are entitled to receive your personal data (or have your personal data directly transmitted to another data controller) in a structured, commonly used digital format from us
  • Right to stop processing – you are entitled to have your data stored, but not processed

Cookies

This website uses cookies, which are small text files that are placed on your computer to help the site provide a better user experience. In general, cookies are used to retain user preferences and provide anonymised tracking data to third party applications like Google Analytics. Please note: by using our website you are agreeing to our use of cookies.

Please see details below of the Cookies we use on this website including the length of time they will be stored on your computer.

Cookie Name Domain Description Duration
CookieControl creative-expressions.uk.com Used to save user selected cookie preferences. 90 days
PHPSESSID creative-expressions.uk.com Used for managing user session on the website. Session
wordpress_test_cookie creative-expressions.uk.com Checks if the cookies are enabled on the browser to provide appropriate user experience to the users. Session
wordpress_logged_in_{hash} creative-expressions.uk.com This cookie is used to indicate when a user is logged in, and who they are. Session
wordpress_sec_{hash} creative-expressions.uk.com A general cookie set by wordpress for use when user is logged in. Session
wf_loginalerted_{hash} creative-expressions.uk.com This cookie is used to notify the WORDFENCE administrator when an administrator logs in from a new device or location. Persistant
wfwaf-authcookie_{hash} creative-expressions.uk.com This cookie is set only for users who can log in to WordPress. It tells the WORDFENCE firewall what level of access a visitor has to help the firewall make wise decisions about who can be allowed and who should be blocked. Persistant
tk_ai creative-expressions.uk.com Stores a randomly-generated anonymous ID. Used for usage tracking Session
woocommerce_cart_hash creative-expressions.uk.com Helps WooCommerce determine when cart contents/data changes. Session
woocommerce_items_in_cart creative-expressions.uk.com Helps WooCommerce determine when cart contents/data changes. Session
wp_woocommerce_session_{hash} creative-expressions.uk.com Contains a unique code for each customer so that it knows where to find the cart data in the database for each customer. 2 days
wp-settings-{time}-[UID], wp-settings-[UID] creative-expressions.uk.com This is a cookie used by wordpress for functionality. 1 year
_ga creative-expressions.uk.com This cookie is used by google analytics to distinguish users. 2 years
_gat, __utmt creative-expressions.uk.com These cookies are used by google analytics to throttle request rate. 10 minutes
__utma creative-expressions.uk.com This cookie is written to the browser upon your first visit. It is used by google analytics to identify unique visitors and is updated with each page view. 2 years
__utmb creative-expressions.uk.com This cookie is used by google analytics to establish and continue a web session. When a user loads a web page on our site, the Google Analytics code checks for this cookie and if the cookie is missing, Google Analytics treats the session as a new session and creates a new _utmb cookie. Each time a user visits a different page on our site, this cookie is updated to expire in 30 minutes. 30 minutes
__utmc creative-expressions.uk.com This cookie works along with the _utmb google analytics cookie to determine whether or not to establish a new session for the user. It expires when the user exits the browser. Session
__utmz creative-expressions.uk.com This cookie keeps track of how the user reached our site, whether via a direct link, a referring link, a website search or a campaign such as an ad or an email link. It is used to calculate search engine traffic, ad campaigns and page navigation within our site. The cookie is updated with each page view to our site. 6 months
SIDCC google.com Security cookie to confirm visitor authenticity, prevent fraudulent use of login data and protect visitor data from unauthorized access. 1 year
1P_JAR google.com Based on recent searches and previous interactions, custom ads are shown on Google sites. 1 year
SAPISID google.com Google collects visitor information for videos hosted by YouTube. Persistant
HSID google.com Security cookie to confirm visitor authenticity, prevent fraudulent use of login data and protect user data from unauthorized access. 2 Years
SSID google.com Google collects visitor information for videos hosted by YouTube on maps integrated with Google Maps. Persistant
APISID google.com Personalizes Google ads on websites based on recent searches and interactions. 2 years
SID google.com Security cookie to confirm visitor authenticity, prevent fraudulent use of login data and protect visitor data from unauthorized access. 2 years
__Secure-3PAPISID google.com Builds a profile of website visitor interests to show relevant and personalized ads through retargeting. 2 years
__Secure-3PSID google.com Builds a profile of website visitor interests to show relevant and personalized ads through retargeting. 2 years
__Secure-3PSIDCC google.com Based on recent searches and previous interactions, custom ads are shown on Google sites. 1 year
NID google.com Stores visitors’ preferences and personalizes ads on Google websites based on recent searches and interactions. 6 Months
ANID google.com Lists ads on Google sites based on recent searches. Persistent
OTZ google.com Links activities of website visitors to other devices that are previously logged in via the Google account. In this way, advertisements are tailored to different devices. 1 Month
CONSENT google.com Stores visitors’ preferences and personalizes ads. Persistent
CONSENT gstatic.com Stores visitors’ preferences and personalizes ads. Persistent

If you do not wish to allow storage of cookies on your computer, you can change the settings in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance on how to do this.

Please note: if you disable cookies, some of our website features may not function properly and some content may not be displayed correctly as a result.

Third Party Providers

Our website contains links to other websites and social media platforms which may serve content from third party providers. We do not have any control over these websites and social media platforms and are not responsible for the protection and privacy of any information which you provide whilst visiting them. This Privacy Policy only applies to our website and our services. When you follow links to other websites and social media platforms, or use third-party services and products, you should read their Privacy Policies and Terms and Conditions.

If you choose to contact us via social media, this Privacy Policy does not apply to any personal data submitted by you as part of such contact – in such cases, we recommend that you read the Privacy Policy and Terms and Conditions of the social media provider.

Getting In Touch

Should you have any questions or queries about our Privacy Policy, please contact us on the details below and we will be happy to help. Our office opening times are 9am – 5pm Monday to Friday.

Email:
Telephone: +44 (0) 1536 481 778